Returns
⚠️ TO BE COMPLETED — replace each [...] with your actual information. Please note: the 14-day right of withdrawal is a legal obligation for distance selling in the European Union; you cannot reduce it.
Right of Withdrawal
In accordance with Article L221-18 of the Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to give a reason.
Return Conditions
The item must be returned complete, in its original packaging, and in a condition allowing its resale. For hygiene reasons, [specify your policy regarding unsealed or used items].
How to Make a Return
- Contact us via the Contact page, stating your order number.
- We will provide you with the return address and instructions.
- Send back the package within 14 days of your request.
Return Shipping Costs
[Specify who bears the return shipping costs — by default, they are the customer's responsibility if they were informed before the purchase.]
Refund
The refund will be issued within 14 days of receipt of the return, using the same payment method used for the order.
Defective Product
If your item arrives damaged or does not work, please contact us with a photo of the product. The legal guarantees of conformity and hidden defects apply.